Discussed in the second unit of a course on Managing Service Operations, which looks into the framework of sustainable service designs (606-031).Commerce Bank has come to become one of the fastest progressing banks of the nation, regardless of the fact that itwent against the traditional wisdom relating to the growth of deposits. History demonstrates that banks have developed and progressed by rivaling on the deposit rates or through purchases that broaden their deposit base. Commerce has the bottommost deposit rates in all of the local markets where it runs operations and has taken over no other bank, and yet it has proven to have an unmatched growth rate. Its reason for success? Commerce distinguishes itself on facilities provided. Looks into the acutelysophisticated service that directs the framework of its functionalities and routine work and service elements and model takes into account the trade-offs that are part of vying in the service industry.
Introduction & Problem Identification
Strategic Alternative 1
Strategic Alternative 2
Strategic Alternative 3
Recommended Action Plan