The Icelandic government outsourced its testing and metrology works in 1997, and in 2008 two organizations went after the greater part of the vehicle emanations testing and review business in Iceland. Frumherji was one of the two. In a physically disengaged island country of a little more than 300,000 occupants, verbal data about client administration could represent the moment of truth a firm in the commercial center. Karl Sigurdssson, Senior Manager of Frumherji's Vehicle Department was looking for approaches to improve client administration, while in the meantime holding the exclusive expectations and trustworthiness that were vital to the organization's proceeded with contractual part with the Icelandic government. He enlisted a specialist to accumulate process information and mention objective facts about client benefit, and was considering how to utilize the data to recognize issues and present arrangements. The case highlights current difficulties for Frumherji, including saw client administration, request variability, holding up times, recording blunders, and worker turnover. It additionally incorporates important data about Iceland's movement designs, the developing business sector for vehicle examination and emanation testing, and government approaches. The case shows a regulated portrayal of the procedure for reviewing and testing private vehicles at Frumherji's biggest station, Hestháls, situated in Reykjavik. Going with data incorporates handling times; reject rates (yield rates as the reverse), hold up times, mistake circles, and issues presented by the clients themselves. Pictures of the office and photographs of the work region at every progression in the process convey a feeling of reality to the depictions
1. What is the total processing time for a typical customer going through all the bases?
2. What is your assessment of the ratio between non-value-added time and value-added time in the process?